Jackson Ultima Skates warranties the quality of all figure skates and boots for six months from the date of purchase against defects in material or workmanship under normal use and care. Product found to be defective will be repaired or replaced at our discretion. Repaired product (or replacement product) will carry a six month guarantee from the original date of purchase.

Product appearing to be defective, together with the original sales slip showing date of purchase and a statement of the claimed defect, must be promptly returned to the Jackson Ultima dealer from whom it was purchased.

ALL WARRANTY CLAIMS MUST BE ACCOMPANIED BY THE ORIGINAL SALES SLIP.

Jackson Ultima Skates does not accept responsibility for loss of profits, business, or other consequential damages or costs as a result of the above.  

- Always wipe moisture from the interior and exterior of your boots after every use and let your boots dry between skating sessions.

- Never place the boots near a heating vent. This will dry the materials in the skate, causing it to dry and crack.

- Loosening the laces and pulling the tongue open allows greater air circulation and better drying.  

- Removing footbed or sock liners, especially for those that skate barefoot, help the boots to dry faster.

- Do not store boots in the trunk of a car, the extreme temperatures will cause premature breakdown in the boots. 

- Always remove skates from skate bags once they have been transported. This allows the material to dry and helps prevent the growth of mold and mildew, causing the material to deteriorate. 

- Skates can be cleaned with a soft cloth, mild detergent and water.  Both Microfiber and leather skates have a PU coating for easy care.  Leather polish is not required. 

- Wear guards while wearing your skates, any time you are not on the ice.  Cement, wood and dirt can deteriorate your blades. 

- Remove excess snow when you step off the ice and before you put your guards on.  Blades can rust in less than 20 minutes in wet guards. 

- Dry blades and mounting surface with a heavy cotton towel.  As the skate warms up, condensation will occur on the blades, and they should be dried again.  Use soakers on blades before transporting to protect blade and absorb extra moisture. 

- Remove soakers from blades once they have been transported. 

- Check screws periodically to make sure they are tight.  Carry a screwdriver in your skate bag.   

- Have blades sharpened when they start to slide uncomfortably.  Keep a log of how long you skate between sharpening to make sure you sharpen before the blade is too dull, but not too often to wear out your blades.  Only take your skates to a reputable Figure Skate sharpener. 

- Periodically apply a thin film of light oil to the sharpening edge of the blades to prevent rust and corrosion.

Unfortunately, there is no set answer to this question as there are many factors that come into play when choosing a boot.

The following factors will need to be considered:

- Age, weight, height and size  

- How many times a week do you skate? 

- What level of skating are currently involved in? 

- How hard are you on your current boots? 

- What are you currently wearing? 

Taking these factors into consideration, please view our Recommendation Chart below to get an idea of what skate might work for you. 

Recommended Boots and Blades (PDF)

Please note these charts are meant only as a guideline to help you choose a model.  

Your local authorized Jackson Ultima retailer is the best person to determine which boot would be suitable to meet your individual needs.

The heels on Jackson Ultima Skates are one size smaller than the ball width.  For example C width skate would have an B heel.  Please see chart below.  

Women's Ball/Heel:

Ball Heel

AA AAA

A AA

B A

C B

D C

Men's Ball/Heel: 

Ball Heel

N A

M B

W C

Men's sizing is 1.5 sizes smaller than women's sizes, built on the same last.  For example, Men's size 7 is equal to women's size 8.5.  The comparison chart for Men's width compared to women's width is below.

Men's        Women's 

N               B

M               C

W               D

Breaking in new skates can be uncomfortable, but should not be painful.  The material used in skates is stiff and needs to soften to your specific foot shape.  Proper fit is essential to performance and longevity of the skate and figure skating.  If you require additional assistance in obtaining the proper fit, your Jackson Ultima Skate Technician can assist.  

For the first few sessions, the skates should not be laced too tight and the top hook should be left unlaced. Some skaters find a hair elastic looped over the top hooks provides support without restricting knee bend while the foot settles properly into the boot.  It may be necessary to retie your boots as the boot conforms to your foot and ankle area and as the laces stretch.

Barefoot Booties by Jackson Ultima can be used to prevent blisters caused by the breaking in process.  Begin slowly and go easy on your new boots.  Limit jumps and spins, gradually increasing the amount of time on the ice using your new boots.

Loosen your laces and place your foot into the boot.  The bottom half of the holes in your boot should be tightened to take up the slack.  Pull the laces snugly for the remaining holes and across the instep, ensuring that the boot wraps around your foot and across the tongue sufficiently.  Hold the tightness in place by knotting the lace before moving to the hooks. Wrap the laces over and then under each hook, keeping the ankle tighter and then some room at the top to allow sufficient room to bend your knees.  When you skate you should feel your shin leaning firmly into the laces across the tongue.  You should have a secure feeling if tightened correctly and your boot should begin to show some lacebite (slight grooves in the leather) where the laces lay on the boot and across the tongue.  Finish with a secure bow and double knot.  

Replace laces when they start to wear or to lose threads, or when the plastic ends (aglet) come off.

Always keep spare pairs of laces in your skate bag.

All of our Jackson and Softec skates have blades that have been factory sharpened which will allow for the skates to be used right out of the box.  However for continued enjoyment on the ice, we recommend having a professional sharpening completed soon after purchasing.

Our sizing charts are provided as a guideline only and should not replace proper fitting completed by an authorized Jackson Ultima Retailer. 

View Size Chart for Length

View Size Chart for Length & Width

Click below to view our Lace Size Chart: 

Lace Size Chart (PDF)

Click below to view our International Sizing Chart:

International Sizing Chart (PDF)